FAQ & Shop Policies

ORDERS

All of your orders are created, packed with love, and shipped from my home-based studio in Guangzhou, China!

I am a one woman show and do my best to create and pack your orders as quickly as I can ! Most items are made to order with purchased raw materials (purchased stones), so processing times vary from 2-20 business days due to the different raw materials required and the time needed for creation and packing.

With that in mind, be aware that if you are purchasing an item on a short deadline (ex. birthdays, anniversaries, holidays, etc), that you might not receive it in time. If you would really like to purchase something as a gift and find you don't have the time to wait, please send me an email PRIOR TO PURCHASE so we can discuss rush order options, if I'm able.

During busier times when I have a higher volume of orders coming in, my processing times may increase and you might have to wait a little longer! (I've recently taken to putting my updated processing times at the banner at the top of my site!) I'll do my best to be transparent about any changes with processing times here on my site and on social media. I truly appreciate all of your patience and support!! ♥

Please also keep in mind that prior to placing your order, everyone is now required to check the box stating that you agree to my terms and conditions which are all stated here on my Policy Page! This way there should be no misunderstandings regarding your purchases.

Please note that if you have placed an order and have checked that terms & conditions box (since it's required), that no refunds will be granted regarding the amount of time it takes me to get your item shipped. If you are not willing to wait for your new piece, please do not place an order! As I said above, I am a one woman show who packages each item as your orders are placed. Please be patient!

 

CUSTOMS

DO YOU ACCEPT CUSTOM ORDERS?

At this time, I do not currently accept custom orders!

 

INTERNATIONAL SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes! I ship worldwide! However, some countries may not be listed due to postal service disruptions. 

C U S T O M S   &   I M P O R T   D U T I E S
Duties and taxes assessed by customs are the full responsibility of the customer. I am legally obligated to provide shipping information regarding order value. 
If you have any concerns about customs, duties and taxes, please contact your local customs office for further information. 

C U R R E N C Y

Prices can be displayed in a variety of currencies, but all orders will be transacted in USD Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-USD Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed.

General FAQ

WILL YOU BE RESTOCKING (INSERT ITEM)?

If you come across a sold-out item, there's a 0.01% chance I'll bring it back! The natural stones used in each piece are one-of-a-kind, and the intricate wire wrapping makes each creation uniquely irreplaceable. So, it's unlikely to be restocked; this one might just be the only one in the world. Of course, you never know, miracles could happen, and another just like it might appear!

DO YOU EVER ATTEND ANY MARKETS?

Not currently, but it's something I've been considering! This could take me some time though, since I don't have the setup required just yet.
* Final point that I just wanted to add, thank you so much for all of you who are so kind and supportive of me and my work! You are so appreciated, and I couldn't do any of this without you. Thank you for being here!  ♥